Allegis Group · 2016–2019
Enterprise Recruiting Platform
Designed user flows and Lightning components for an applicant tracking system serving 82 operating companies. Built custom flows that automated processes and dramatically reduced manual data entry.
25+
Custom Flows
30%
Efficiency Gain
82
Companies
The Challenge
Allegis Group, one of the largest staffing companies globally, needed to modernize their applicant tracking system to serve 82 operating companies efficiently. Recruiters faced:
- Manual data entry burden — Recruiters spent excessive time on repetitive data entry tasks
- Complex workflows — Business processes required multiple steps across different system areas
- Usability issues — Existing interfaces caused friction and reported problems
Key Deliverables
Lightning Flows
Constructed 25+ custom Lightning flows automating complex business processes and slashing manual data entry time for recruiters.
User Flows & Wireframes
Mapped user flows and created wireframes and prototypes aligned with business requirements for improved data entry experiences.
Contractor Portal
Aided in designing and developing an enterprise-level self-service contractor community portal enhancing engagement across all operating companies.
User Research
Shadowed end-users to gather behavioral insights, informing design decisions that led to 25% reduction in reported usability issues.
Process
My approach combined stakeholder collaboration with direct user observation:
- Facilitated workshops with stakeholders to identify key user journeys, tasks, and stories
- Shadowed end-users to gather insights on behavior patterns
- Architected wireframes and prototypes improving workflow efficiency by 30%
- Ensured alignment with business objectives through HCD strategies
Talent Journey Map
Created with input from both stakeholders and end-users, this journey map visualizes the complete talent experience across five phases: Explore & Apply, Interview & Negotiate, Placement, Engagement, and Offboarding. It captures user opportunities, emotional states, friction points, and touchpoints throughout the recruiting lifecycle.
User Opportunities
Identified what talent wants at each phase—from guidance on interviews to transparency about assignment end-dates.
Emotional Journey
Mapped emotional states from "overwhelmed" and "apprehensive" during job search to "happy" and "relief" at placement and offboarding.
Friction Points
Surfaced pain points like "no easy way to track application status" and "limited guidance when preparing for interview."