Service Design
Service blueprinting, journey mapping, and systems thinking to identify opportunities and improve cross-functional collaboration.
Senior Design Strategist
& HCD Leader
I help organizations design services that work better for real people—through research, strategy, and facilitation.
Corey Deahl is a Senior Design Strategist with expertise in human-centered design for federal healthcare agencies. Currently working at Tantus Technologies supporting CMS. Key achievements: training 200+ professionals in HCD methodologies, 87% satisfaction scores at Community of Practice events, 30% faster research insights delivery through Dovetail implementation.
200+
Professionals Trained
in HCD Methods
87%
Avg. Satisfaction Score
CoP Events
30%
Faster Research
Insights Delivery
What I Do
Strategic design that scales
UX Research
Usability testing, user interviews, and research operations that deliver actionable insights to product teams.
Design Strategy
Aligning design initiatives with organizational goals, building design systems, and establishing scalable processes.
HCD Facilitation
Workshops, training, and Community of Practice events that build human-centered design capability across teams.
Selected Work
Impact through design
CMS HCD
Center of Excellence
Tantus Technologies · 2024–Present
Scaling Human-Centered Design at CMS
Leading HCD initiatives for the Centers for Medicare & Medicaid Services, including research operations, training programs, and Community of Practice events that build design capability across the organization.
60
Avg. CoP Attendance
50%
Training NPS
89%
Findability Improvement
Service Design
Research Ops
Facilitation
Dovetail
View case study →
CEEAMS
Enterprise Access
Alcor Technical Solutions · 2022–2024
Redesigning Federal Identity Management
Led service blueprinting and UX redesign for the CMS End-User Enterprise Access Management System, improving inter-agency data sharing and reducing friction for healthcare professionals.
30%
Satisfaction Increase
20%
Fewer Support Tickets
Service Blueprinting
UI Design
508 Compliance
Design Systems
View case study →
iVe Software
Cross-Platform
Berla Corporation · 2019–2022
Forensic Software Design System
Built the modular design system and component library for forensic investigation software across mobile, tablet, and desktop platforms—standardizing UI and improving cross-platform consistency.
25%
Engagement Increase
3
Platforms Unified
Design Systems
Cross-Platform
Agile
Component Libraries
View case study →
ATS Platform
Enterprise Portal
Allegis Group · 2016–2019
Enterprise Recruiting Platform
Designed user flows and Lightning components for an applicant tracking system serving 82 operating companies. Built custom flows that automated processes and dramatically reduced manual data entry.
25+
Custom Flows Built
30%
Efficiency Gain
82
Companies Served
Salesforce Lightning
User Flows
Prototyping
Stakeholder Workshops
View case study →
Experience
Where I've worked
2024 – Present
Senior Design Strategist
Tantus Technologies, Inc.
Leading HCD initiatives for CMS, including research operations, training programs, and Community of Practice events.
2022 – 2024
UX Solutions Architect II
Alcor Technical Solutions
Service design and UX strategy for federal identity management systems.
2019 – 2022
Senior UX/UI Designer
Berla Corporation
Cross-platform design systems for forensic investigation software.
2019
Senior UX Designer
Reli Group
HCD training and process optimization for federal employees at CMS.
2016 – 2019
UX Designer
Allegis Group
Enterprise recruiting platform design and Salesforce Lightning development.
Toolkit
Skills & Tools
Strategy & Leadership
- Human-Centered Design (HCD)
- Service Design Strategy
- Design Thinking Facilitation
- Enterprise UX Architecture
- Stakeholder Management
Design & Research
- Service Blueprinting
- Journey Mapping
- Usability Testing
- User Research
- Information Architecture
Tools
- Figma & Sketch
- Adobe Creative Suite
- Dovetail
- Mural & Lucid
- Jira & Confluence
Certifications
- SAFe Certified
- General Assembly UX
- Public Trust Clearance
Let's build something
that matters
I'm always interested in connecting with teams who care about designing services that work for real people.